Terms and Conditions

Effective Date: January 2025

Welcome to Chicago Water Heater LLC ("Company," "we," "us," or "our"). By accessing or using our website (the "Site") or services, you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use our Site or services.

1. Overview of Services

Chicago Water Heater LLC provides a platform to connect customers ("you" or "customer") with independent subcontractors for water heater installation services. We act as a referral service and are not responsible for performing or supervising any services. All water heater installation work is performed solely by independent subcontractors.

To facilitate transactions, all payment processing is handled directly by the contractor. The contractor reserves the right to accept or decline scheduling requests based on their availability.

2. Payment Terms

1. Payment Collection

  • Payments for services are processed by the contractor.

  • Chicago Water Heater LLC does not collect or hold customer payments directly.

2. Pricing

  • Fixed pricing for services is as follows:

    • Gas or electric water heaters (29 to 50 gallons): $1,800.00

    • Gas or electric water heaters (55 to 80 gallons): $2,800.00

    • Power-vent water heaters are subject to a $1000.00 surcharge.

3. Refund Policy

  • Chicago Water Heater is not responsible for issuing refunds. Any refund requests must be addressed directly between the customer and the subcontractor.

  • Any disputes regarding cancellations, delays, or service issues must be resolved between the customer and the subcontractor.

  • Chicago Water Heater acts solely as a lead generation service and does not process payments or issue refunds.

1. Appointment Booking

  • Scheduling services are based on subcontractor availability. You will receive confirmation of your appointment by email or phone.

  • Customers are responsible for ensuring the property is accessible and prepared for service.

2. Cancellations and Rescheduling

  • Customers must cancel or reschedule appointments at least 24 hours before the scheduled time.

  • Cancellations or rescheduling within 24 hours may incur a $50 fee.

4. Customer Responsibilities

1. Accurate Information

  • Customers must provide accurate contact and property details when booking services.

  • Failure to provide accurate information may result in delays, cancellation of services, or additional fees.

2. Property Access

  • Customers must ensure that subcontractors can access the property and perform the work as scheduled. If the subcontractor cannot access the property, the customer may be charged additional fees.

3. Permits

  • The customer is solely responsible for obtaining any and all necessary permits required by local municipalities or governing authorities for the installation or replacement of a water heater. Chicago Water Heater does not handle, file, or cover the cost of permits. It is the customer’s duty to ensure compliance with all applicable building codes and regulations. Any fines, penalties, or additional costs resulting from the lack of a required permit will be the customer’s responsibility.

4. Manufacturer warranty registration

  • The water heater installed includes a 6-year manufacturer warranty provided by Rheem. It is the customer’s responsibility to register the product on Rheem’s official website to activate the warranty coverage. Failure to register may result in limited or denied warranty claims by the manufacturer. Chicago Water Heater is not responsible for warranty claims, processing, or manufacturer-related issues.

5. Subcontractor Independence

All subcontractors referred through Chicago Water Heater LLC are independent contractors. They are not employees, agents, or representatives of the Company. Subcontractors are solely responsible for:

  • Reserving the right to accept or decline scheduling requests.

  • Performing the work to completion.

  • Collecting payment

  • Ensuring compliance with all applicable laws and regulations.

  • Providing any warranties or guarantees for their services.

6. Limitation of Liability

1. Chicago Water Heater LLC

  • Chicago Water Heater LLC is not liable for damages, delays, or losses resulting from subcontractor performance. Our role is limited to lead generation and referral services.

  • Our total liability, if any, is limited to the amount paid for the referral fee.

7. Privacy Policy

1. Data Collection

  • We collect personal information, including your name, address, phone number, and payment details, to process bookings and connect you with subcontractors.

  • Your data is stored securely and is shared only with subcontractors as necessary to fulfill your request.

2. Cookies

  • Our website may use cookies to improve user experience. You can disable cookies through your browser settings.

8. Disclaimers

1. No labor warranty

  • Chicago Water Heater LLC do not guarantee or warrant the quality, safety, or completion of any work performed by subcontractors.

  • Any labor warranties or guarantees are provided by subcontractors directly.

2. Service Interruptions

  • We are not liable for delays or interruptions in service caused by factors beyond our control, including subcontractor availability or unforeseen circumstances.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Illinois, without regard to its conflict of law principles. Any disputes shall be resolved in the courts of The United States/Illinois.

10. Amendments

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our Site. Your continued use of our Site and services constitutes acceptance of the updated Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at:

  • Email: ChigagoWaterHeater@gmail.com

By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.